- Shipping & Returns
Shipping & Returns
We accept PayPal payment, credit card, debit card payments through PayPal. You can check out through PayPal even if you don’t have a PayPal account.
- FREE SHIPPING TO CONTINENTAL USA
- Shipping from Florida, United States.
- Shipping Method: USPS first class mail in the states and USPS first class overseas.
- Upgrading to faster shipping is available and charged accordingly.
- Orders over $100 will be sent with signature tracking.
Current turn around time:
Please note, all of our watches are handmade and made with care. Please allow 10-15 business days for all orders from the date of their order to ship out. Thank you for your patience!
Please be aware that you will be responsible for any taxes, customs fees, or other amounts levied by your home country. Please check with your Customs office and/or Postal Service if you are concerned about possible tariffs.
Orders shipped via envelope: $16
Orders shipped via small box: $25
We do not ship directly to Mexico and South America. Mexico and South America residents please use "Shipito" or similar service so we can ship directly to a US address and they forward the item to you.
Refunds and Exchanges
Quality is our absolute goal. If you are unhappy with your item(s), we are more than happy to provide a refund or exchanges for other item(s).
- Only unused items are eligible for return. Items must be returned exactly in the same condition they were received.
- Upon receipt of the returned package, we will credit your account immediately.
- Return shipping costs are the buyer’s responsibility.
- Custom orders can NOT be refunded, as they are specially made.
- Items needs to be mailed back within 5 days from the date you received it, in order to receive refund or exchange. No exceptions!
- Returns for Christmas presents needs to be mailed back until January 5th.
We make each watch/bracelet as it is ordered. If you send us inaccurate measurements, the bracelet materials will be wasted. If you make an error and order the wrong size for yourself or a loved one as a gift, there is a $45 fee plus shipping to remake the the band and you need to pay to ship the original item back to us.
If the item is not returned in its original condition, we can't accept it for return. Shipping charges cannot be refunded.
Orders under 6" wrist size and over 8" wrist size can not be returned and they can not be re sized.
You must notify me in advance of your return and we will work out the details. Items needs to be mailed back within 5 days from the date you received it, in order to receive refund or exchange.
Any product shipped without an advanced email discussion is not eligible for exchange or refund.
Cancellation only accepted within 2 days from the order received. Orders cancelled after the 2 days period will be subject to 25% cancellation fee.
SALES TAX - We charge local sales taxes only in our home state of Florida.
If anything breaks due to craftsmanship I will repair it at no charge within one (1) year of receipt.
There is a one (1) year guarantee on the watch face from the date of purchase. I will replace the watch face only once within this one year and you will need to mail back the old one.
WARRANTY DOES NOT COVER
-Damage resulting from improper handling, lack of care, accidents or normal wear and tear
Sale items are all FINAL SALE & cannot be returned or exchanged.
Please email us at firstname.lastname@example.org . If you have any question. No matter what, we are always willing to do our best to make it work for you.